- Create a patient friendly environment
- Verify and update insurance information and demographics
- Check insurance eligibility
- Obtain and scan insurance cards when necessary
- Determines and reviews financial responsibilities and insurance coverage with patients
- Resolves patient balance related questions
- Reviews surgery costs and establishes payment plans for patient portion
- Coordinates “Care Credit” applications for patients unable to meet practice payment plan parameters.
- Identifies and prepares documentation for patient and payor refunds
- Identifies accounts for referral to outside collection agency
- Assists coordinator in working higher level claim edits that appear in manager hold.
Additional skills may also be needed.