ONLINE APPLICATIONS WILL BE ACCEPTED ONLY ON
WEDNESDAY, APRIL 27, 2016 – FRIDAY, APRIL 29, 2016
WEDNESDAY, APRIL 27, 2016 – FRIDAY, APRIL 29, 2016
Credit Counselor
Duties: Advise customers of Division’s credit policies and answer customers' questions concerning commercial deposits, delinquent accounts, discounts and rates; order services connected or disconnected; and grant or refuse credit.
Must pass Division Data Entry Exercises, Group C. Must successfully complete Placement (Group 007 “Customer Contact Representative”)/Performance Exercises. Must successfully complete Customer Service Simulation Test. Must have a valid driver’s license from state of residence.
Works inside and outside under good conditions. Subject to light lifting and stress associated with handling customers using abusive language.
Delinquent Account Processor
Duties: Process delinquent bills and contact customers regarding delinquent accounts, gather information from and maintain various files and records and perform other related duties as directed.
Must pass Division’s typing test of 45 w.p.m. Must successfully complete Placement (Group 16B “General Clerical”)/Performance Exercises.
Works in office under good conditions. Subject to light lifting of log books.
Service Advisor
Duties: Process service request, billing/miscellaneous inquiries and emergency calls from customers within specific qualified parameters via telephone or web mail; and effectively handle calls from irate/hostile customers.
Must have successfully completed Data Entry Exercises, Group C. Must successfully complete Placement (Group 007 “Customer Contact Representative”)/Performance Exercises and Customer Service Simulation Test. Must have a valid driver’s license from state of residence.
Works in office. Subject to stressful environment handling customers using abusive language, noise, eye fatigue and sitting for long periods of time. Shift work required. Subjected occasionally to mandatory overtime.
For all positions, candidates accepting employment with MLGW must live and maintain their residence within the boundaries of Shelby County, Tennessee within six months of their employment date. EOE M/F/D/V