Company Name: Kroger Stores Position Type: Employee FLSA Status: N/A
Position Summary
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Adhere to local, state, and federal laws, food safety procedures, and company guidelines
Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
Initiate and complete selection process for customers on-line orders
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Scan and bag orders on the go while following all bagging standards
Communicate any substitutions or exceptions to customers order at time of pick-up
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
Perform required opening and closing procedures
Learn and adapt to new and improved processes
Assist in training new e-Commerce team members
Meet/exceed productivity standards
Minimum Position Qualifications
Ability to work without supervision
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills
Ability to read shelf tags
Desired Previous Experience/Education
Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Day; Evening Regions: South